Who is Great Care Health Services?
Great Care Health Services is a Tennessee mental health practice that treats adults ages 18 and older entirely by secure video. It runs two programs, telehealth psychiatry and an 8–12-week mental health intensive outpatient program (IOP), under a board-certified psychiatrist who serves as medical director.
The practice is based in Nashville, but that office handles administration only. Every appointment, from the first evaluation to the last IOP group, happens online. Read about the practice or meet the clinical team.
What is online mental health care at Great Care?
Online mental health care at Great Care means live, scheduled video appointments with a Tennessee practice’s own clinicians: psychiatric visits, IOP groups, or both. It is not a chat app, a text subscription or a library of recorded lessons.
| What you get | What you do not get |
|---|---|
| Live video with a named clinician | Messaging-only or app-based care |
| A psychiatric evaluation before any plan | A prescription without an evaluation |
| Groups on a fixed weekly track | Drop-in or on-demand sessions |
Because everything happens by video, an adult in Union City, Crossville or downtown Nashville signs in the same way and sees the same team.
What is telepsychiatry, and how does it work in Tennessee?
Telepsychiatry is psychiatric care held over live video: the evaluation and medication follow-up you would have in an office, joined from a private room instead. MedlinePlus describes telehealth as the use of communications technologies to provide health care from a distance.
- You request a psychiatric appointment online or by phone.
- Intake confirms the visit and how your benefits apply.
- You join the video evaluation with the psychiatric provider.
- If you agree on a plan, follow-up visits continue by video.
At Great Care, telepsychiatry is provided by a board-certified psychiatric mental health nurse practitioner, with a board-certified psychiatrist as medical director. The telehealth psychiatry guide covers it in depth.
Which two programs does Great Care offer?
Great Care offers telehealth psychiatry for evaluation and medication care, and a telehealth IOP for structured group treatment several days a week.
Telehealth IOP
A structured treatment program without overnight stays or residential care. Attend roughly 9–20 hours weekly, typically 3–5 days per week. It can be a step-down from inpatient or residential treatment or a step-up from weekly therapy, while you continue working, studying or living at home. Morning, afternoon and evening options are available.
Explore the IOP →Telehealth psychiatry
Psychiatric evaluations and medication management by video. Self-pay $250 new, $150 follow-up.
Explore psychiatry →The services overview sets the two side by side.
Should I ask about psychiatry or the IOP first?
Ask first about the program that matches how much help you need each week; if you cannot tell, ask for the psychiatric evaluation, because it is the first step into both.
| If this sounds like you | Start by asking about |
|---|---|
| Daily life mostly works, but a medicine or diagnosis question needs an answer | Psychiatry |
| Symptoms take over most days and an occasional visit would not be enough | The IOP |
| You honestly are not sure | The evaluation, then decide together |
The services overview compares the two side by side, week by week.
Can I ask about housing while attending virtual IOP?
Supportive housing referrals are available through Great Care’s partner, Forward Steps, for clients who live in Nashville or want to live there. Tell intake about your housing needs when you call so the team can connect you with the partner.
What conditions does Great Care treat?
Great Care evaluates and treats common adult mental health conditions, each with its own guide:
- Depression and persistent low mood
- Anxiety, worry and panic
- Bipolar disorder
- PTSD and trauma reactions
- OCD
- Postpartum depression
- Adult ADHD treatment
A diagnosis is not required before you call. The evaluation decides what applies to you and which program, if either, fits.
Who can get care at Great Care?
Care is for adults ages 18 and older, in Tennessee, who can take part by video. That rule is the same for psychiatry and for the IOP.
- Age: 18+ only; children and minors are not seen
- Place: anywhere in Tennessee, from Memphis to Johnson City
- Language support: Language-line interpretation is available. Tell intake your preferred language.
- Format: a private space with a device and a steady connection
Find your area in the Tennessee locations directory.
How are appointments delivered?
Every Great Care appointment takes place by secure video, so there is nothing to drive to and no waiting room. There are no walk-in or in-person visits, including at the Nashville office.
Plan for a quiet room where you will not be overheard. The practical setup for group sessions is covered in how virtual IOP works, and first-visit preparation in the psychiatric evaluation guide.
Is telehealth mental health care a good fit for me?
Video care works for many adults with planned mental health needs, but it is not the right setting for an emergency or for someone who needs round-the-clock support. The evaluation weighs that before any plan starts.
Video care is easiest when you can stay safe between appointments, have somewhere private to talk and can keep to a schedule. If any of those feels shaky, say so at intake: it shapes the recommendation rather than ruling you out.
If a hospital or residential program has been suggested, compare the options in IOP vs. PHP vs. inpatient first.
How much does Great Care cost without insurance?
Great Care publishes a self-pay price for each of its three billable services.
| Service | Self-pay price | Detail |
|---|---|---|
| First psychiatric visit | $250 | Psychiatry cost guide |
| Psychiatric follow-up | $150 | Medication management |
| IOP program day | $200 | IOP cost guide |
Which insurance does Great Care take?
Intensive outpatient program (IOP)
IOP accepts these insurers, subject to your exact plan and benefits:
- Aetna
- BlueCross BlueShield
- Cigna / Evernorth
- UnitedHealthcare / Optum
Outpatient mental health and psychiatry
Currently listed outpatient options:
- Aetna
- Cigna / Evernorth
- Humana
- UnitedHealthcare / Optum
- BlueCross BlueShield
- Medicare
- Wellpoint (non-TennCare plans; verify with intake)
Aetna
Cigna
Humana
Optum
UnitedHealthcare
Medicare
BlueCross BlueShield
Wellpoint
TennCare is not accepted.
A name on that list is a starting point rather than a promise of coverage. Intake checks your exact plan for the exact service, because a plan may treat psychiatric visits and IOP days differently. See insurance and self-pay.
How soon can I be seen?
Psychiatry: within 5 days. IOP intake: within 24–48 hours of referral or first contact.
Evening psychiatry: intake through 7:00 PM; follow-ups through 7:30 PM Central.
Intake confirms the actual date and time with you, and sending a request on its own does not reserve a slot or admit you to the IOP.
Three things shorten the gap between first contact and a confirmed time: having your insurance card or self-pay choice ready, knowing which days and hours you can attend, and, for psychiatry, using online scheduling, which you can open at any hour.
Does Great Care offer evening appointments?
Yes. Both programs have evening times, so a daytime job does not rule out either one.
- Psychiatry: Evening psychiatry: intake through 7:00 PM; follow-ups through 7:30 PM Central.
- IOP: an evening group track; see adult IOP for the times
The office phone line keeps shorter hours (Monday–Friday, 8:00 AM–5:00 PM Central), so call during the working day to arrange an evening slot, or book psychiatry online. Evening openings vary, and intake confirms what is free.
Can I get care if English is not my first language?
Yes. Interpreter help is available for both programs, so language is not a reason to hold back from calling.
Language-line interpretation is available. Tell intake your preferred language.
Mention it at the start of your first call, so an interpreter can be arranged for the evaluation as well as for later visits or groups.
How do psychiatry and the IOP work together?
The two programs share one practice and one entry point: the psychiatric evaluation. Every IOP admission starts with that evaluation, and a psychiatry patient whose weekly visits are not enough can be assessed for the IOP without changing practices.
- Psychiatry only: evaluation, then follow-up visits
- IOP: evaluation, then 8–12 weeks of groups
- Both: groups plus psychiatric care, as the plan decides
Medication within the program is explained in psychiatric care within IOP; deciding between levels is covered in Is IOP right for me?
When do IOP groups meet?
IOP groups meet Monday–Thursday, 3 hours per session.
| Track | Group time |
|---|---|
| Morning | 9:00 AM–12:00 PM |
| Afternoon | 1:00 PM–4:00 PM |
| Evening | 5:30 PM–8:30 PM |
The 8–12-week program includes roughly 9–20 hours of treatment weekly; intake confirms your actual timetable. Because there is a late track, people who work or study during the day can often still take part; the adult IOP guide covers fitting groups around a job, and what to expect in IOP walks through the weeks.
What does Great Care not offer?
Great Care is limited to adult mental health care by video, so several services sit outside it:
- Standalone therapy or counseling (therapy happens inside the IOP)
- Partial hospitalization, inpatient or residential care
- In-person or walk-in visits
- Care for anyone under 18
- Detox programs or pain management
- TennCare coverage
If you need one of these, intake can talk through what to look for elsewhere. The levels of care guide explains the hospital-based options.
How do I start care with Great Care?
Start by choosing a program, then either book psychiatry online or call intake about the IOP.
- Decide whether you are asking about psychiatric visits, the IOP, or are not sure yet.
- For psychiatry, use online scheduling on the contact page; for the IOP or questions, call 615-682-8150.
- Have your insurance card or self-pay choice ready so benefits can be checked.
- Attend the psychiatric evaluation by video.
- Agree on a plan: follow-up visits, the IOP, or both.
What does the first psychiatric evaluation cover?
The first evaluation is a longer video conversation about what brought you in, your history and current medicines, and what you hope to change. You leave with the provider’s findings and a proposed next step. The evaluation guide explains how to prepare.
How are prescriptions handled?
Your psychiatric provider decides whether any medicine is appropriate; booking a visit does not guarantee a prescription. For ongoing medicines, request refills at least 3 business days before you run out. Details sit in the medication management guide.
Can I keep my current therapist or doctor?
Usually yes: coming to Great Care for psychiatry does not mean giving up an outside therapist or your primary care doctor. With your written permission, clinicians can share what they need to coordinate.
If you already have a prescriber, settle who will manage each medicine before switching, so there is no gap. The medication management guide covers transfers.
What happens when the IOP ends?
As the 8–12 weeks near their end, ask the team about the next step, which may be psychiatric follow-up here, outside therapy, or both. Raising it early leaves time to arrange. Read planning care after IOP.
Who provides the care?
Care comes from a small named team: Lucas Trautman, a board-certified psychiatrist and medical director; Tamieka Sholar-Conard, MSN, PMHNP-BC, who provides psychiatric evaluations and medication management; Bonaventure (Bona) Anikwe, APRN, FNP-BC; and two therapists with intensive outpatient experience, Latiaa W. Stewart, MA and Janessa A. Leach, MSW, LCSW.
Read each published biography on the team page.
What should I do in a mental health emergency?
Treat a mental health emergency like any other emergency: call or text 988, or call 911 now rather than booking a visit.
Great Care’s video appointments and online requests are for planned care. SAMHSA describes the 988 Lifeline as 24/7 support.
What do patients say about Great Care?
“Very professional and compassionate service. The front office staff was very helpful while setting up my appointment and accepting my insurance coverage.”, Rod
“I’ve had the pleasure of working with Ms. Stewart for over a year, and she has been incredibly supportive, attentive, and professional throughout.”, Ann T.
Reviews as published on greatcareservice.com.
Where can I find care information for my city?
Each Tennessee city hub gives local planning details, such as time zone, for the same statewide video practice. There are no separate branch clinics.
Frequently asked questions
Does Great Care provide supportive housing even though the program is virtual?
Is Great Care an online therapy app?
Can I use Great Care if I live in a small Tennessee town?
Do I need a referral to contact Great Care?
Can a family member call for me?
Can I get telehealth psychiatry and IOP from the same practice in Tennessee?
Is the IOP online too?
Can I see a psychiatric provider after work?
Do I need a camera for every appointment?
Sources and further reading
Independent health information for general education. These resources do not establish your diagnosis or verify Great Care’s program policies.
- Telehealth · MedlinePlus, National Library of Medicine
- 988 Suicide & Crisis Lifeline · Substance Abuse and Mental Health Services Administration
- Help for mental illnesses · National Institute of Mental Health
Take the next step
Call 615-682-8150 (Monday–Friday, 8:00 AM–5:00 PM Central) or request an appointment online. We start with an evaluation, then recommend the level of care that fits you.
Request an appointmentContent updated 2026-10-29.